Precision Surfacing Solutions
Precision Surfacing Solutions

Value added Services

Our mission is first-class, worldwide customer-care and therefore customer satisfaction. Our well-trained service team is available according to your requirements.

The Value added Services aim at maximizing your Uptime and product Performance.

They are configurable and can include the following items:

  • On-site Service support
  • Availability of Service engineer within defined response times
  • Regular preventive maintenance
  • Hotline & Online remote support
  • Service parts packages
  • Service parts management with defined response times
  • Product Upgrades and Retrofits
  • Application and Process support (Ramp-up support and process optimization)
  • Academy Trainings
  • Warranty extension
  • Regular overhaul services *

* The following regular overhaul service activities are necessary for the multi wire saws:

    • Wire guide roller re-grooving and re-coating
    • Working spool re-grooving and re-coating
    • Main bearing overhaul

 

Service over a Life Cycle

 

Spare and Wear Parts 

When you are looking for spare parts or services, we are your source for original spare parts, made to specification, along with providing highly trained technicians to repair your machine. We guarantee spare parts availability for 10 years beginning with the purchase of the machine along with a worldwide network of service centers always guaranteeing a fast response time. 

Maintenance 

Even the best machine needs maintenance. We offer individual, tailored solutions and service level agreements (SLA) for the maintenance of your machine. Whether silicon, sapphire, silicon carbide, ceramic or quartz processing, one shift or multi-shift operation - with PSS you always have a competent partner that offers maintenance packages designed to meet your needs. 

Lab Process Development 

Find out whether your material or work piece dimension can be cut with diamond wire and if it will prove profitable in your manufacturing process. Send few sample parts with surface finish specifications and production requirements to our Applications Laboratory. We'll test run them in our experimental laboratory and furnish you with a full testing report. The samples will enable you to positively determine the improvement in your product and/or the savings effected. 

Our Applications Laboratory is maintained to aid you in every way possible to answer questions. 

Retrofit & System Overhauling 

Has your machine lost precision over the years or do you have an older machine and are missing some of the latest features? We offer several retrofits which can be tailored to meet your requirements: Annular Saws

You can select to purchase a complete machine overhaul and receive a refurbished machine that performs like a brand new machine with results as good as at the day it was purchased.

You may also choose to retrofit a machine with a few new parts and features; to increase the productivity of the machine. Possible retrofits can include a complete upgrade of the operating control system having the latest controls and software, or other. 

Training 

We offer a comprehensive customer training program tailored to your individual requirements. This training can take place either at your premises or at our facility in Switzerland. Furthermore, we offer comprehensive training for customers who would like to maintain their machine by themselves.

Contact us:

service@precision-surface.ch

or +41 33 224 26 99 (8am - 5pm CET)